1. In modern day marketing, the benefits of selling extend to.............
(1) Only products and services
(2) Only after sales services
(3) Lifelong relationship with the buyer
(4) All of the above
(5) None of the above
2. For sustained relationship with the buyer, one of the following is necessary.............
(1) Continuity
(2) Consistency
(3) Understanding
(4) Empathy
(5) All of these
3. Out sourcing means service rendered by——
(1) outside agencies
(2) other departments of the company
(3) employees, other than the sales persons
(4) marketing department
(5) All of the above
4. The performance of a sales person can be enhanced by.............
(1) increasing the sales incentives
(2) increasing the number of products to be sold
(3) appropriate training
(4) All of the above
(5) None of the above
5. Sales Promotion involves - Find the incorrect option.............
(1) Building Product Awareness
(2) Creating Interest
(3) Providing Information
(4) Designing new products
(5) None of the above
6. The USP of a Current Account is
(1) high Profitability
(2) liquidity
(3) low Rate of interest
(4) costly transactions
(5) friendly features
7. ‘Value added services’ implies
(1) additional knowledge of marketing staff
(2) service beyond normal hours
(3) service with extra facilities
(4) marketing agencies
(5) overtime work
8. Optimum results in marketing is possible through.
(1) increased production
(2) more number of products
(3) more sales persons
(4) motivated staff
(5) more ATMs
9. Mutual Fund business from existing customers can be canvassed by
(1) coercion
(2) cross-selling
(3) internal marketing
(4) outdoor marketing
(5) road-shows
10. Marketing in banks has been necessitated due to
(1) globalization
(2) excess staff
(3) nationalization of banks
(4) complacency among the staff
(5) poor customer service
11. Which city will host the 2015 European Games the inaugural edition of the European Games?
(1) Baku
(2) Zurich
(3) Danube
(4) Paris
(5) None of these
12. The sixteenth Lok Sabha election has created a situation when no single party qualify for a Leader of the Opposition post as the rules mandated that the LoP should be from a party whose members constitute at least ________of the total strength of the House.
1) 5 per cent
2) 7 per cent
3) 10 per cent
4) 12 per cent
5) 15 per cent
13. The Caparo Group that has won the International Business of the Year Award 2014 at the Asian Business Awards is associated with ______?
(1) Food & Beverages
(2) Leather Manufacturing
(3) Steel, Automotive & Engineering
(4) Defence & Military
(5) None of these
14. The expert committee headed by former Axis Bank Chairman, PJ Nayak, constituted to review the governance of Boards of Banks in India, submitted its report recently. Which of the following is NOT recommended by the Committee?
1) Banks should not be incorporated under the Companies Act.
2) A Bank Investment Company should be constituted where the govt holding in all the banks should be transferred.
3) If a bank is identified as ‘distressed’, private equity and sovereign wealth funds should be permitted to take a controlling stake of up to 40 per cent.
4) There should be a minimum five-year tenure for bank chairmen and minimum three year tenure for executive directors.
5) Constraints like applicability of the Right to Information Act should be rapidly eliminated or significantly reduced in order to avoid erosion of competitiveness.
15. What is the name of India’s own card payment network that has been dedicated to the nation, recently?
(1) Money Card
(2) RuPay
(3) IndPay
(4) RupeeCard
(5) None of these
16. The book titled ‘The Candidate’ has been authored by who among the following?
1) Anirudh Bhattacharyya
2) Hanif Qureishi
3) Narendra Jadhav
4) SY Quraishi
5) None of these
17. As per the provision in the new Companies Act, Non-Banking Finance companies (NBFCs) have to maintain what per cent of the monies in low-interest securities or SLR-backed instruments?
1) 5 per cent
2) 10 per cent
3) 15 per cent
4) 20 per cent
5) 25 per cent
18. A debit card holder cannot perform which of the following functions?
1) Make Point of Sale (POS) purchase
2) Recharge pre-paid mobile phones
3) Pay Life insurance premium.
4) Make donation
5) None of the above
19. Which of the following is the best option to park money for a long period of time to earn a high rate of interest?
1) Savings account
2) Current account
3) Deposit account
4) Recurring account
5) None of these
20. If a customer does not get a satisfactory response to his grievance from the bank within _____ days, then he can approach the Banking Ombudsman.
(1) 60
(2) 90
(3) 30
(4) 15
(5) 20
21. RBI has directed commercial banks to resolve ATM transaction-related complaints within seven working days. If a commercial bank is unable to do so then it has to pay Rs.________per day as compensation.
(1) 50
(2) 100
(3) 200
(4) 225
(5) None of these
22. What does the term Open Market Operations refer to?
(1) Selling of equities in the open market
(2) Selling of commodities in the open market
(3) Buying and selling of government securities in the open market
(4) Buying and selling of products in the wholesale market
(5) None of these
23. Recently, World Health Organisation (WHO) has imposed international travel restriction on which of the following countries over polio fear?
(1) Pakistan, Syria & Afghanistan
(2) Pakistan, Syria & Cameroon
(3) Pakistan, Syria & Nigeria
(4) Pakistan, Nigeria & Cameroon
(5) None of these
24. The RBI is all set to launch one billion plastic notes of Rs 10 denomination in a field trial in five cities selected for their geographical and climatic diversity. Which of the following cities is NOT among them?
1) Bhubaneswar
2) Jaipur
3) Mysore
4) Kochi
5) Chennai
25. What is the India’s ranking in the latest Freedom of the Press Index 2014?
(1) 56
(2) 63
(3) 78
(4) 89
(5) None of these
26. According to World Bank report, India has replaced which among the following countries to become third largest economy based on purchasing power parity (PPP)?
(1) China
(2) Russia
(3) Japan
(4) Singapore
(5) None of these
27. Who among the following has been honoured as the Most Popular All Time International Star in India at IIFA awards 2013-14?
(1) Johny Depp
(2) Kevin Spacey
(3) John Travolta
(4) Tom Cruise
(5) None of these
28. RBI has introduced “Marginal Standing Facility” with the objective of:
(1) Controlling Inflation
(2) Containing instability in long term inter-bank rates
(3) Containing instability in the overnight inter-bank rates
(4) All of the above
(5) None of these
29. In modern day marketing, the benefits of selling extend to.............
(1) Only products and services
(2) Only after sales services
(3) Lifelong relationship with the buyer
(4) All of the above
(5) None of the above
30. For sustained relationship with the buyer, one of the following is necessary.............
(1) Continuity
(2) Consistency
(3) Understanding
(4) Empathy
(5) All of these
31. Out sourcing means service rendered by——
(1) outside agencies
(2) other departments of the company
(3) employees, other than the sales persons
(4) marketing department
(5) All of the above
32. The performance of a sales person can be enhanced by.............
(1) increasing the sales incentives
(2) increasing the number of products to be sold
(3) appropriate training
(4) All of the above
(5) None of the above
33. Sales Promotion involves - Find the incorrect option.............
(1) Building Product Awareness
(2) Creating Interest
(3) Providing Information
(4) Designing new products
(5) None of the above
34. The USP of a Current Account is
(1) high Profitability
(2) liquidity
(3) low Rate of interest
(4) costly transactions
(5) friendly features
35. ‘Value added services’ implies
(1) additional knowledge of marketing staff
(2) service beyond normal hours
(3) service with extra facilities
(4) marketing agencies
(5) overtime work
36. Optimum results in marketing is possible through.
(1) increased production
(2) more number of products
(3) more sales persons
(4) motivated staff
(5) more ATMs
37. Mutual Fund business from existing customers can be canvassed by
(1) coercion
(2) cross-selling
(3) internal marketing
(4) outdoor marketing
(5) road-shows
38. Marketing in banks has been necessitated due to
(1) globalization
(2) excess staff
(3) nationalization of banks
(4) complacency among the staff
(5) poor customer service
39. Which of the following is the example of Toggle Keys?
1) Scroll lock
2) Del Key
3) Page Up Key
4) A to Z
5) None of these
40. The screen which is used for digital Signature?
1) Lighter
2) Digitizer
3) Magnetizer
4) Platter
5) None of these
41. BCR is used for-
1) Reading vertical lines have different width
2) Converts dots of Pencil / Pen to electronic data
3) Read Bank cheques
4) All 1, 2 & 3 are correct
5) None of these
42. CRT stands for -
1) Cathode relay tube
2) Cathode reflex tube
3) Cathode ray tube
4) Cathode ray tile
5) None of these
43. ROM is -
1) Read only memory
2) non volatile
3) permanent
4) BIOS
5) All 1, 2, 3 & 4 are correct
44. Which memory is known for fastest Processing memory?
1) RAM
2) ROM
3) Cache
4) Virtual
5) None of these
45. Website is a ___
1) Collection of two or more webpages
2) Collection of applications
3) Set of Instruction / rules
4) Collection of programme
5) None of these
46. href is used for__
1) reference name
2) portable network
3) transfer image file
4) all 1, 2 & 3 are correct
5) None of these
47. ____ to add some new features from internet to already installed application.
1) Plug-ins
2) Adobe flash player
3) Adobe reader
4) Add-ons
5) None of these
48. Extension name of flash file is ___.
1) .pdf
2) .swf
3) .pmd
4) .prd
5) None of these
49. Who invented world wide web?
1) Mosaic corporation
2) Opera corporation
3) Tim berner lee
4) Vint cert
5) None of these
50. URL stands for ____.
1) Uniform Resource Locator
2) Universal resource locator
3) Address bar
4) All 1, 2 & 3 are correct
5) None of these
51. A thing present in real world in physical form is called____.
1) DBMS
2) Entity
3) Modulation
4) Keywords
5) None of these
52. BUG is -
1) To find error in any software testing
2) To find error in any software code
3) logical error of any program
4) both 1 & 2
5) None of these
53. Which of the following is not a type of key?
1) Alphabetic Keys
2) Numeric keys
3) Function keys
4) Toggle keys
5) None of these
ANSWERS
(1) Only products and services
(2) Only after sales services
(3) Lifelong relationship with the buyer
(4) All of the above
(5) None of the above
2. For sustained relationship with the buyer, one of the following is necessary.............
(1) Continuity
(2) Consistency
(3) Understanding
(4) Empathy
(5) All of these
3. Out sourcing means service rendered by——
(1) outside agencies
(2) other departments of the company
(3) employees, other than the sales persons
(4) marketing department
(5) All of the above
4. The performance of a sales person can be enhanced by.............
(1) increasing the sales incentives
(2) increasing the number of products to be sold
(3) appropriate training
(4) All of the above
(5) None of the above
5. Sales Promotion involves - Find the incorrect option.............
(1) Building Product Awareness
(2) Creating Interest
(3) Providing Information
(4) Designing new products
(5) None of the above
6. The USP of a Current Account is
(1) high Profitability
(2) liquidity
(3) low Rate of interest
(4) costly transactions
(5) friendly features
7. ‘Value added services’ implies
(1) additional knowledge of marketing staff
(2) service beyond normal hours
(3) service with extra facilities
(4) marketing agencies
(5) overtime work
8. Optimum results in marketing is possible through.
(1) increased production
(2) more number of products
(3) more sales persons
(4) motivated staff
(5) more ATMs
9. Mutual Fund business from existing customers can be canvassed by
(1) coercion
(2) cross-selling
(3) internal marketing
(4) outdoor marketing
(5) road-shows
10. Marketing in banks has been necessitated due to
(1) globalization
(2) excess staff
(3) nationalization of banks
(4) complacency among the staff
(5) poor customer service
11. Which city will host the 2015 European Games the inaugural edition of the European Games?
(1) Baku
(2) Zurich
(3) Danube
(4) Paris
(5) None of these
12. The sixteenth Lok Sabha election has created a situation when no single party qualify for a Leader of the Opposition post as the rules mandated that the LoP should be from a party whose members constitute at least ________of the total strength of the House.
1) 5 per cent
2) 7 per cent
3) 10 per cent
4) 12 per cent
5) 15 per cent
13. The Caparo Group that has won the International Business of the Year Award 2014 at the Asian Business Awards is associated with ______?
(1) Food & Beverages
(2) Leather Manufacturing
(3) Steel, Automotive & Engineering
(4) Defence & Military
(5) None of these
14. The expert committee headed by former Axis Bank Chairman, PJ Nayak, constituted to review the governance of Boards of Banks in India, submitted its report recently. Which of the following is NOT recommended by the Committee?
1) Banks should not be incorporated under the Companies Act.
2) A Bank Investment Company should be constituted where the govt holding in all the banks should be transferred.
3) If a bank is identified as ‘distressed’, private equity and sovereign wealth funds should be permitted to take a controlling stake of up to 40 per cent.
4) There should be a minimum five-year tenure for bank chairmen and minimum three year tenure for executive directors.
5) Constraints like applicability of the Right to Information Act should be rapidly eliminated or significantly reduced in order to avoid erosion of competitiveness.
15. What is the name of India’s own card payment network that has been dedicated to the nation, recently?
(1) Money Card
(2) RuPay
(3) IndPay
(4) RupeeCard
(5) None of these
16. The book titled ‘The Candidate’ has been authored by who among the following?
1) Anirudh Bhattacharyya
2) Hanif Qureishi
3) Narendra Jadhav
4) SY Quraishi
5) None of these
17. As per the provision in the new Companies Act, Non-Banking Finance companies (NBFCs) have to maintain what per cent of the monies in low-interest securities or SLR-backed instruments?
1) 5 per cent
2) 10 per cent
3) 15 per cent
4) 20 per cent
5) 25 per cent
18. A debit card holder cannot perform which of the following functions?
1) Make Point of Sale (POS) purchase
2) Recharge pre-paid mobile phones
3) Pay Life insurance premium.
4) Make donation
5) None of the above
19. Which of the following is the best option to park money for a long period of time to earn a high rate of interest?
1) Savings account
2) Current account
3) Deposit account
4) Recurring account
5) None of these
20. If a customer does not get a satisfactory response to his grievance from the bank within _____ days, then he can approach the Banking Ombudsman.
(1) 60
(2) 90
(3) 30
(4) 15
(5) 20
21. RBI has directed commercial banks to resolve ATM transaction-related complaints within seven working days. If a commercial bank is unable to do so then it has to pay Rs.________per day as compensation.
(1) 50
(2) 100
(3) 200
(4) 225
(5) None of these
22. What does the term Open Market Operations refer to?
(1) Selling of equities in the open market
(2) Selling of commodities in the open market
(3) Buying and selling of government securities in the open market
(4) Buying and selling of products in the wholesale market
(5) None of these
23. Recently, World Health Organisation (WHO) has imposed international travel restriction on which of the following countries over polio fear?
(1) Pakistan, Syria & Afghanistan
(2) Pakistan, Syria & Cameroon
(3) Pakistan, Syria & Nigeria
(4) Pakistan, Nigeria & Cameroon
(5) None of these
24. The RBI is all set to launch one billion plastic notes of Rs 10 denomination in a field trial in five cities selected for their geographical and climatic diversity. Which of the following cities is NOT among them?
1) Bhubaneswar
2) Jaipur
3) Mysore
4) Kochi
5) Chennai
25. What is the India’s ranking in the latest Freedom of the Press Index 2014?
(1) 56
(2) 63
(3) 78
(4) 89
(5) None of these
26. According to World Bank report, India has replaced which among the following countries to become third largest economy based on purchasing power parity (PPP)?
(1) China
(2) Russia
(3) Japan
(4) Singapore
(5) None of these
27. Who among the following has been honoured as the Most Popular All Time International Star in India at IIFA awards 2013-14?
(1) Johny Depp
(2) Kevin Spacey
(3) John Travolta
(4) Tom Cruise
(5) None of these
28. RBI has introduced “Marginal Standing Facility” with the objective of:
(1) Controlling Inflation
(2) Containing instability in long term inter-bank rates
(3) Containing instability in the overnight inter-bank rates
(4) All of the above
(5) None of these
29. In modern day marketing, the benefits of selling extend to.............
(1) Only products and services
(2) Only after sales services
(3) Lifelong relationship with the buyer
(4) All of the above
(5) None of the above
30. For sustained relationship with the buyer, one of the following is necessary.............
(1) Continuity
(2) Consistency
(3) Understanding
(4) Empathy
(5) All of these
31. Out sourcing means service rendered by——
(1) outside agencies
(2) other departments of the company
(3) employees, other than the sales persons
(4) marketing department
(5) All of the above
32. The performance of a sales person can be enhanced by.............
(1) increasing the sales incentives
(2) increasing the number of products to be sold
(3) appropriate training
(4) All of the above
(5) None of the above
33. Sales Promotion involves - Find the incorrect option.............
(1) Building Product Awareness
(2) Creating Interest
(3) Providing Information
(4) Designing new products
(5) None of the above
34. The USP of a Current Account is
(1) high Profitability
(2) liquidity
(3) low Rate of interest
(4) costly transactions
(5) friendly features
35. ‘Value added services’ implies
(1) additional knowledge of marketing staff
(2) service beyond normal hours
(3) service with extra facilities
(4) marketing agencies
(5) overtime work
36. Optimum results in marketing is possible through.
(1) increased production
(2) more number of products
(3) more sales persons
(4) motivated staff
(5) more ATMs
37. Mutual Fund business from existing customers can be canvassed by
(1) coercion
(2) cross-selling
(3) internal marketing
(4) outdoor marketing
(5) road-shows
38. Marketing in banks has been necessitated due to
(1) globalization
(2) excess staff
(3) nationalization of banks
(4) complacency among the staff
(5) poor customer service
39. Which of the following is the example of Toggle Keys?
1) Scroll lock
2) Del Key
3) Page Up Key
4) A to Z
5) None of these
40. The screen which is used for digital Signature?
1) Lighter
2) Digitizer
3) Magnetizer
4) Platter
5) None of these
41. BCR is used for-
1) Reading vertical lines have different width
2) Converts dots of Pencil / Pen to electronic data
3) Read Bank cheques
4) All 1, 2 & 3 are correct
5) None of these
42. CRT stands for -
1) Cathode relay tube
2) Cathode reflex tube
3) Cathode ray tube
4) Cathode ray tile
5) None of these
43. ROM is -
1) Read only memory
2) non volatile
3) permanent
4) BIOS
5) All 1, 2, 3 & 4 are correct
44. Which memory is known for fastest Processing memory?
1) RAM
2) ROM
3) Cache
4) Virtual
5) None of these
45. Website is a ___
1) Collection of two or more webpages
2) Collection of applications
3) Set of Instruction / rules
4) Collection of programme
5) None of these
46. href is used for__
1) reference name
2) portable network
3) transfer image file
4) all 1, 2 & 3 are correct
5) None of these
47. ____ to add some new features from internet to already installed application.
1) Plug-ins
2) Adobe flash player
3) Adobe reader
4) Add-ons
5) None of these
48. Extension name of flash file is ___.
1) .pdf
2) .swf
3) .pmd
4) .prd
5) None of these
49. Who invented world wide web?
1) Mosaic corporation
2) Opera corporation
3) Tim berner lee
4) Vint cert
5) None of these
50. URL stands for ____.
1) Uniform Resource Locator
2) Universal resource locator
3) Address bar
4) All 1, 2 & 3 are correct
5) None of these
51. A thing present in real world in physical form is called____.
1) DBMS
2) Entity
3) Modulation
4) Keywords
5) None of these
52. BUG is -
1) To find error in any software testing
2) To find error in any software code
3) logical error of any program
4) both 1 & 2
5) None of these
53. Which of the following is not a type of key?
1) Alphabetic Keys
2) Numeric keys
3) Function keys
4) Toggle keys
5) None of these
ANSWERS
1
|
3
|
11
|
1
|
21
|
2
|
31
|
1
|
41
|
1
|
51
|
2
|
2
|
5
|
12
|
3
|
22
|
3
|
32
|
4
|
42
|
3
|
52
|
3
|
3
|
1
|
13
|
3
|
23
|
2
|
33
|
4
|
43
|
5
|
53
|
5
|
4
|
4
|
14
|
1
|
24
|
5
|
34
|
2
|
44
|
3
| ||
5
|
4
|
15
|
2
|
25
|
3
|
35
|
3
|
45
|
1
| ||
6
|
2
|
16
|
1
|
26
|
3
|
36
|
4
|
46
|
1
| ||
7
|
3
|
17
|
3
|
27
|
3
|
37
|
2
|
47
|
4
| ||
8
|
4
|
18
|
5
|
28
|
3
|
38
|
1
|
48
|
2
| ||
9
|
2
|
19
|
3
|
29
|
3
|
39
|
1
|
49
|
3
| ||
10
|
1
|
20
|
3
|
30
|
5
|
40
|
2
|
50
|
1
| ||
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